Returns & Exchanges

At MASA Chips, we stand behind the quality of our grass-fed tallow-fried chips and want you to be completely satisfied with your crunch. Due to the perishable nature of our products, we offer a 30-day satisfaction guarantee to ensure you have the best snacking experience possible.

Return Process

• 1.
  Contact Support

  Email our customer care team at [email protected] within 30 days of receiving your order, including your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For quality concerns or shipping damage, please attach clear photos of the packaging and the product so our team can investigate the batch with our kitchen.

• 3.
  Review Process

  Our team will review your request within 2 business days; since we cannot accept physical returns of food items, we will determine eligibility for a replacement or refund.

• 4.
  Resolution

  If approved, we will immediately initiate a replacement shipment or issue a full refund to your original payment method, which typically appears within 5-7 business days.